Reporting potential safety defects in motor vehicles, tires, and child car seats
From Transport Canada
If you believe a safety-related defect may be affecting your vehicle, tires, or child car seat, report the problem to Transport Canada's Defect Investigations and Recalls Division.
- Fill in our on-line Defect Complaint Form
- 1-800-333-0510 (toll-free in Canada)
- 819-994-3328 (in the Gatineau-Ottawa area or internationally)
- Telephone service is available Monday to Friday, 8:30 a.m. to 4:30 p.m. Eastern Standard or Daylight Time.
- After hours, leave a message and we will return your call the next business day.
We will document and analyze your complaint and launch an investigation, if needed.
Safety-related defects are defined as defects that:
- originate at the design, manufacturing or assembly stage
- interfere with the safe functioning of the vehicle, tire, or child car seat
- are present in a group of similar vehicles, tires, or child car seats
- directly endanger the safety of a person, including:
- people in other vehicles
- other road users
- cause a problem that occurs with little or no warning and is not due to everyday wear and tear, a lack of maintenance, or negligence by the owner
Vehicle fuel consumption and emissions concerns
- For information on vehicle fuel consumption, visit the Office of Energy Efficiency website.
- To make a fuel consumption-related complaint, write to Natural Resources Canada or call 1-800-387-2000.
- To learn about how the federal government regulates vehicle emissions, see the website of the Transportation Division of Environment Canada.
- To make an emissions-related complaint, write to Environment Canada or call 1-800-668-6767.
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