Transportation 2030: The Traveller

From Transport Canada

“The Traveller” is one theme under Transportation 2030, the Government of Canada’s strategic plan for a safe, secure, green, innovative and integrated transportation system.

On this page

Our goal for this theme

To provide travellers with:

  • greater choice
  • better service
  • lower costs
  • enhanced rights

What Canadians told us

In 2016, we consulted Canadians about our transportation system. Here is what they told us about travel:

  • Canadians want lower costs for air travel in Canada
  • Lower costs will provide more opportunities for travel, and make it more attractive to come to Canada
  • Long-term sustainable competition would make room for new air services and improve travel options
  • We need faster processing at border and security checkpoints
  • Because persons with disabilities are being left out of our transportation system, better accessibility would increase overall traffic by allowing more people to travel
  • As competition increases, and air carriers look for ways to reduce prices, Canadians want better consumer protection

Where we go from here

To meet our goals for improving travel, we committed to:

  • Work with industry to create clear and fair consumer protection rules for air travellers
  • Change the rules on international ownership for Canadian air carriers to encourage more competition in the air sector, while ensuring that risks are avoided
  • Develop public service standards to limit the amount of time travellers wait in airport security checkpoints
  • Make the transportation system more accessible for persons with disabilities
  • Look at high-frequency rail travel in the Montreal-Ottawa-Toronto corridor as an option for reliable, fast travel
  • Help eastern ferry operators to upgrade their fleets and offer reliable service
  • Make sure our actions support government priorities, such as:
    • Canada’s progressive trade and investment plan
    • a federal tourism strategy
    • planned accessibility laws

Budget 2017 support

The budget committed $1.6 billion towards federal transportation services. This includes:

  • $867 million over 3 years for VIA Rail
  • $278 million over 5 years for eastern ferry services
  • $445 million over 3 years for Marine Atlantic

Our progress

Eastern Canadian ferry services

As of May 5, 2017, we are consulting industry on a long-term approach to ferry services in Eastern Canada. We are seeking input on how:

  • these ferry services can be delivered more effectively and efficiently
  • new long-term ferry contracts could bring economic benefits to Canada

A long-term and reliable approach for Eastern Canada ferry services

Air traveller rights

If passed as proposed on May 16, 2017, the Transportation Modernization Act (Bill C-49) would develop a new approach to air traveller rights.

This bill proposes that the Canadian Transportation Agency create clear and fair rules for air travellers. The CTA would set standards that all airlines in Canada must follow for:

  • compensating passengers denied boarding (due to factors within the airlines’ control)
  • compensating passengers in the case of lost or damaged baggage
  • treatment of passengers in the case of delays and cancellations
  • seating children close to a parent or guardian at no additional cost
  • transporting musical instruments

International ownership of Canadian air carriers

Bill C-49 proposes to change the rules on international ownership of Canadian air carriers.

If passed, these rules would allow international investors to own up to 49% of Canadian air carriers. To protect the competitiveness of our air sector, no single international investor (or a combination of international air carriers) will be allowed to own more than 25% of a Canadian air carrier’s voting shares.

Higher levels of international investment would mean that Canadian air carriers have access to a larger pool of money and can be more competitive.

Air carrier joint ventures

Bill C-49 also proposes changes to the way we review applications for joint ventures between two or more air carriers. If passed, our review process would consider factors related to public interest as well as competition.

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